Vertu Mobile Phones: Luxury Redefined
	
 
		
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Case Details:
  
Case Code : MKTG151 
Case Length : 11 Pages 
Period : 2002-2006 
Organization : Vertu 
Pub Date : 2006 
Teaching Note :Not Available Countries : Worldwide 
Industry : Telecom 
 
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"We are not in the hundreds of thousands [per year] yet, 
but our aspirations are there."1 
- Chris Harris, marketing director, Vertu, in August 2006. 
"We understand communications technology. We believe now 
that we understand the luxury industry. It will take something for competition 
to match that." 2 
- Nigel Litchfield, president, Vertu, in 2002. 
Introduction
	
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In August 2006, Vertu, a maker of premium mobile phones and a subsidiary of 
Nokia, the world's largest mobile phone maker, announced that it was unable to 
meet the demand for its luxury phones and would increase its production capacity 
in the near future.  
 
The mobile phones, or personal communication instruments, as they were referred 
to in the company's communications, were priced between US$ 4,900 and US$ 50,000 
(as of 2006). The phones were handcrafted with high quality components including 
precious stones. The more expensive models were made of platinum. 
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 Vertu had invested considerable money as well as time in conceptualizing and 
	creating its range of luxury phones. These extremely expensive phones were 
	primarily targeted at young and successful businessmen. Vertu realized early 
	that mobile phones, far from being just a communication device, would also 
	come to reflect the personality of their owners. While the Vertu phones 
	evoked a good response, some analysts doubted whether the interest would be 
	sustained.  
	
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		As the 
		product proved successful, the number of imitators was expected to grow 
		quickly. And sure enough, companies like Mobiado3 
		and mainstream players like Motorola4, 
		Samsung5, and LG6 
		launched high-end mobile models in the mid-2000s.  
		 
		Even as Vertu phones won praise for their design and build, they were 
		criticized for being technological laggards. However, company officials 
		did not see this as a drawback, explaining that a typical Vertu customer 
		did not place as much emphasis on cutting-edge features as he did on 
		design and high value components.  | 		
	 
 
Vertu Mobile Phones: Luxury Redefined
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